Live Assistance Coming Soon

In the not too distant future (by that we mean really soon), ProVisionIT^TM is going to be enhancing its online support technology by launching Live Assitance, a protocol that allows clients to chat live with a Service Center Technician concerning any questions or issues that need to be resolved.

Our green support button on the top of the right column will be changed to read “Get Live Assistance”. Instead of emailing us or calling us before you download the remote access applet, you will be able to fill out a simple form, briefly explain your problem and then initiate a chat session. During our Service Center operating hours, our technician will walk you through resolution, and if necessary prompt you to download the remote access applet from the chat session.

Can you imagine the possibilities? You don’t even have to call or email. Our world-class IT support staff truly is just one click away. We will let you know when this feature is released. Our target is next week.

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